Privacy Policy
Last updated: March 21, 2026
1. Company Information
Inqvey is an AI-powered market research platform operated from Australia. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.
By using Inqvey, you agree to the practices described in this policy. If you do not agree, please do not use our services.
2. Data We Collect
Account Information
When you create an account, we collect your email address and name through our authentication provider, Clerk. You may also provide additional profile information voluntarily.
Survey Data
We store the survey questions you create, the configuration settings you choose, and the predicted responses generated by our AI models.
Usage Analytics
We collect anonymized usage data to understand how our platform is used. This includes page views, feature usage, session duration, and general interaction patterns.
3. How We Use Your Data
- To provide the service: processing your survey requests, generating predictions, and delivering results.
- To improve our product: analysing usage patterns to build better features and improve prediction accuracy.
- For analytics: understanding aggregate trends in how the platform is used, without identifying individual users.
- To communicate with you: sending account notifications, service updates, and responding to support requests.
4. Third-Party Services
We use the following third-party services to operate Inqvey. Each has its own privacy policy governing how they handle data:
- Clerk - Authentication and user management
- Stripe - Payment processing
- Google Analytics - Website analytics
- Microsoft Clarity - Session analytics and heatmaps
- OpenAI and Anthropic - AI processing for generating predicted survey responses
- DigitalOcean - Backend hosting and managed database
- Vercel - Frontend hosting and deployment
We only share the minimum data necessary for each service to function. We do not sell your personal data to any third party.
5. Customer Data Privacy
Your survey responses and predictions are private to you. We never share, sell, or publish customer survey data. Your research questions, configurations, and results belong to you and are only accessible through your account.
Our employees may access customer data only when required for technical support or to resolve issues you report, and only with appropriate access controls in place.
6. Open Data Pool
Inqvey may publish its own predictions on general-interest topics as part of our Open Data Pool. This content is created by Inqvey for public benefit and is never derived from customer data. Customer surveys, questions, and results are never included in the Open Data Pool.
8. Data Retention
We retain your account data and survey data for as long as your account is active. If you close your account or request deletion, we will remove your personal data and survey data within 30 days of your request. Some anonymized, aggregated data may be retained for analytical purposes.
9. Data Security
We take reasonable measures to protect your data:
- All data is encrypted in transit using TLS (Transport Layer Security).
- Data is stored on DigitalOcean managed databases with encryption at rest and automated backups.
- Access to production systems is restricted to authorised personnel only.
- We regularly review our security practices and update them as needed.
While we strive to protect your data, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
10. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct any inaccurate or incomplete data.
- Delete your account and associated data.
- Data portability - request a copy of your data in a machine-readable format.
To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
11. Australian Privacy Act Compliance
Inqvey complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). We are committed to handling your personal information in accordance with these principles, including:
- Open and transparent management of personal information (APP 1).
- Collecting only information that is reasonably necessary for our functions (APP 3).
- Taking reasonable steps to ensure personal information is accurate, up-to-date, and complete (APP 10).
- Protecting personal information from misuse, interference, and loss (APP 11).
If you believe we have breached the APPs, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
12. GDPR Compliance (EU Users)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
- Legal basis: We process your data based on your consent (for analytics), contractual necessity (to provide the service), and legitimate interests (to improve our product).
- Right to object: You may object to processing based on legitimate interests.
- Right to restrict processing: You may request that we limit how we use your data.
- Right to erasure: You may request deletion of your personal data.
- Data transfers: Your data may be transferred to and processed in countries outside the EEA. We ensure appropriate safeguards are in place for such transfers.
You may lodge a complaint with your local data protection authority if you believe your rights have been violated.
13. CCPA Compliance (California Users)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:
- Right to know: You can request details about the personal information we collect and how it is used.
- Right to delete: You can request deletion of your personal information.
- Right to opt out: We do not sell personal information. There is no need to opt out of a sale.
- Non-discrimination: We will not discriminate against you for exercising your CCPA rights.
14. Children's Privacy
Inqvey is not directed at children under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected data from a child under 16, we will take steps to delete that information promptly. If you believe a child has provided us with personal information, please contact us at [email protected].
15. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you via the email address associated with your account. We encourage you to review this page periodically for the latest information.
16. Contact Us
If you have questions or concerns about this Privacy Policy or how we handle your data, please contact us:
Email: [email protected]
Company: Inqvey, Australia